It's been nearly a year since I started working as a Community Manager now,
and I just wanted to take the time to share with you the things I've learned, the pains I've gone through and how it has changed me.
Me in short - I'm nearing 30, I've studied psychology at a university level, I never held a job before, I'm an avid forum troll and many many bans have been imposed on me through my years.
I was hired at random by a small company with the need of someone to keep track of their users issues, ideas and bugs.
The company, which will be unnamed, for reasons detailed in just a bit, has 1,5 million users monthly and a total of about 6 million users.
To some companies it's amazing, to other companies, it's a really tiny number.
However, what IS amazing is that the entire support team, is one person. Me.
This is my story, of how I handle an entire community alone. And in this story I aim to detail how You and Your company can greatly increase productivity and customer satisfaction without paying anything extra.
Inga kommentarer:
Skicka en kommentar